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POLICY AGREEMENT STATEMENT
Return & Refund
Conditions of return
The product should be returned to us with proof that it
was purchased from us and that all or part of the same
product was not purchased from another supplier,
distributor, or other source of such product. Returns
should be in original packaging and unused condition
(except for defects). Do not turn on anti-static or
humidity sensitive products unless under controlled
conditions.
Return time
Refunds are normally accepted within 30 days from the date
of the parcel delivered. Please contact our support team
for any issues immediately once you receive your parcels
includes but is not limited to below reasons:
1：Not received the parcel normally（Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc）
2：Extreme weather, post office delay, customs clearance（local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks）
1：Not received the parcel normally（Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc）
2：Extreme weather, post office delay, customs clearance（local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks）
Refund
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Product error
First, check that you've received all the boxes associated
with your order. Then fully empty each box you received,
sometimes small parts get caught in crevices or in packing
material. If you still can't find your item, please email
customer service right away. Include a description of the
missing quantities and pictures of the whole parcel. We'll
forward them to our warehouse to check the monitor records
and the packing pictures records；Steps：
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.